Project Manager at Future Software Resources Ltd.

Key Objective

• To oversee the development of web projects from the inception stage to the live online deployment thereof.
• The Web Project Manager shall collaborate with stakeholders on the scope of web-based projects that the company engages in, lead teams in the development of web products, and prepare project status reports

Responsibilities
Business Development / Lead Management:

• Conducting basic consultations with potential clients to establish their project scope / requirements
• Establishing project scope and costing by studying strategic business drivers; discovering and validating business and technical requirements and parameters; obtaining input from subject-matter experts; examining and recommending changes to current business practices; developing and writing proposals and quotes.
• Developing Quotations and Proposals for prospective clients
• Managing communication with potential and existing customers and following up on leads / Answering the Futuresoft Support Phone Number.
• Cross selling to existing customers / Recommending value added / post implementation support services like SEO, content management, website maintenance, etc.

Project Management:

• Implementing solutions by monitoring project progress; tracking action items; conducting design and implementation reviews; examining, researching, and resolving issues; escalating issues to appropriate authority; responding to clients’ concerns; coordinating requirements with clients and 3rd party providers.
• Day to day management of the development team.
• Liaising with partners (hosting partners, 3rd party developers, other creative agencies, content development partners, PR partners and any other partners involved in project delivery)
• Managing content updates and updates of customer websites and any other customer infrastructure on a periodic basis.
• Sourcing of images and any other audio-visual content for the client as may be required.
• Quality control and Go Live Testing: review and testing of all projects / Review Website updates sent by Developers in line with client brief.
• Developing Content Management Manuals for clients
• Conducting training sessions on how to update the CMS for clients.

Client Management:

• Developing a solid and trusting relationship between clients and Futuresoft
• Daily communication with clients via meetings, phone calls, Whatsapp chats or emails
• Documenting all client communication via email.
• Relating issues to the Agency Account Manager or MD/CEO to ensure quick resolution of client complaints
• Anticipating account changes and improvements
• Managing communications between clients and internal team
• Managing account team assigned to each client.
• Reminding clients of deliverables and ensuring project timelines are met
• Working with team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met.
• Meeting all client needs and deliverables according to agreed timeliness.

Strategy Development:

• Strategic planning to improve client results
• Creating strategies to maximize profit by up-selling or cross-selling
• Periodic reviews of strategy and tweaking and updating of strategies.
• Presentation of strategy to Agency Account Manager or MD/CEO as well as to clients
• Project Plan Development
• Keeping of Timesheet.

Reporting:

• Planning and presenting reports on account progress, goals, and weekly, monthly and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
• Analysing client data to provide customer relationship management and strategies to develop their business.
• Daily Snapshot reports to be sent to Agency Account Manager or MD/CEO
• Weekly Reports to Agency Account Manager or MD/CEO
• Periodic Reports to clients.
• Quarterly Review Meetings with clients based on Quarterly Report.

Training:

• Ability to deliver technical trainings to leads, clients and internal team as required.

Managing the Company’s Digital Assets and Database:

• Ensuring that the company website and other digital collateral (Youtube Channel, Email Marketing Tool, SEO, Google Analytics etc.) are always up to date.
• Setting up landing pages for webinars and other virtual events.
• Maintaining company CRM and mailing list and updating content on company website.

Digital Channel Management:

• All activities related to the actual account management, including, but not limited to:
  • Creating and uploading blog posts
  • Implementation of Basic SEO
  • Keyword and Hashtag Research
  • Setting up GDN and other online Ads
  • Coordinating online Media buying activities.
  • Updating website content
  • Creating scope of work documents for web development projects.

Skills and Qualifications

• Candidates should possess a Bachelor’s Degree with 4 – 6 years work experience.
• Excellent organisational skills
• Ability to multitask, prioritize, and manage time efficiently
• Goal-oriented
• Team player
• Self-motivated and self-directed
• Excellent interpersonal relationship skills
• In-depth understanding of company key clients and their position in the industry
• Pays attention to detail
• Takes full responsibility
• Eager to expand company with new sales ideas, clients, and territories
• Able to analyse data and sales statistics and translate results into better solutions
• Ability to work under pressure.
• The right attitude towards work and getting things done within a stipulated period of time.
• Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
• Web Savvy, Project Management and Planning skills.
• Excellent Computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills.
• Strong negotiation skills, with ability follow-through on client contracts
• Ability to multitask and manage more than one client account.
• Proven results of delivering client solutions and meeting sales goals
• Excellent verbal and written communication skills
• Problem Solving & Critical Thinking skills.
• The ability to learn fast and willingness to learn as well as the ability to teach others.

Other Requirements: