Career Opportunities at MTN Nigeria

Job Identification: 1535

Location: Lekki, Lagos

Job Category: MTN Level 3

Reports To: Senior Manager, Payments and Business
Division: MoMo Payment Service Bank

Job Description

• Evaluate the efficiency and effectiveness of Payments strategies and propose and offer suggestions for improvements
• Work closely with SM to develop and deploy Payments product roadmap in the OpCo, in line with the overall Group strategy, and ensure appropriate prioritization of projects is undertaken
• Conduct extensive market and region research and create realistic user stories for solution optimization
• Customize group provided product design in line with OpCo specific local nuances and take sign-off from higher management
• Benchmark region best practices and conduct extensive research to identify appropriate pricing for products. Develop proposals to amend products pricing in line with country level nuances
• Monitor revenue and cost for the product portfolio to maintain profitability as per organization strategy and business plan
• Collaborate with the CVM team  to develop & analyze loyalty/reward programs
• Research and analyze customer behavior in specific geography to design loyalty rewards, in line with the overarching guidelines set by Group
• Benchmark best practices in the market, prepare business case and present to senior management
• Manage promotional calendar with third party services to drive sales growth back into the business
• Use relevant metrics and measures to monitor existing loyalty & reward programs
• Gather customer feedback on product performance and relay to the Group product teams, in a bid to improve product performance
• Manage day-to-day product operations and establish internal best practices in order to ensure effective utilization of the products
• Strengthen customer feedback loops, and scale product knowledge within the OpCo
• Manage Quality of Service of the Product to ensure seamless customer experience
• Track product performance at a business segment level, in collaboration with the business segment team and highlight any critical gaps/issues impacting product performance to the group product development team
• Monitor & Analyze traffic loads and in county system & platform capacity
• Capture Voice of Customer through CSAT surveys, product reviews, complaints etc.
• Report on a daily basis to the SM Payments & Business relating to progress made within the function and in accordance with the measurement metrics set by the organization
• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to SM Payments & Business.

Education

• First Degree in Computer Science, Engineering, Commerce or a related field
• Possession of post graduate degree (MBA/ Masters in relevant fields) will be advantageous
• Fluent in English

Experience:
6 – 13 years’ experience which includes:

• Experience in Fintech, banking or financial services
• Successful track record as a senior professional in delivering exceptional Fintech products & services or within the Fintech Payment ecosystem
• Experience working in a global/multinational enterprise with a good understanding of emerging markets

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Job Identification: 1532
Location: Lekki, Lagos
Job Category
MTN Level 3
Job Schedule: Full time
Reports To: Head of Information Technology
Division: MoMo Payment Service Bank

Description

• Conduct all aspects of testing procedures being part of an Agile scrum team where applicable
• Participate in developing requirements and user stories as well
• Create a Test Plan for executing Testing aligned with Test Strategy and define Test Cases both Manual and Automation Scripts as applicable
• Diagnose and resolve common information security problems detecting at testing stage
• Periodic review of Testing Operations procedures
• Log, track, and monitor testing issues/anomalies to ensure resolution in liaison with Fintech Product and Technology team in a timely manner with the least impact on time to deliver new products and features
• Drive testing automation where applicable, including use of automated testing tools like Selenium, Appium, etc.
• Make recommendation on the choice of testing tools and approach
• Sign off, compile and archive test documentation
• Advising management on emerging vulnerabilities detected at testing stages
• Represent Testing in Business & Project/Release meetings both BAU and decision making
• Capture and Report Test Metrics as per Process. Analyze the Metric trends, plan & implement improvement actions as necessary
• Implement standard global policies, processes and tools to:
• Align to the increasing pipeline of demand for testing.
• Advisory and guidance in the chosen delivery methodology; agree the requirements for QA, Testing and the approach to be followed.
• Ensure QA and testing resources, tools and environments are in place to deliver.
• Optimize use of testing resources across portfolios, programs and projects.
• Ensure automated testing happens as part of the build process.
• Monitor and report on QA and Testing activities to facilitate decision making
• Support in-life Testing to ensure sustainable resolution of customers and products related issues
• Proactively test customer experience issues, their early detection and resolution during Software Testing Life Cycle (STLC) process

Requirements
Education:

• A First Degree or HND in Computer Science, Computer Engineering, Information Technology / Systems or related discipline
• Possession of a professional IT certification in any of quality frameworks and project management e.g., Six Sigma, CoBIT, ITIL, ISEB, PMP, Prince2, etc., is desirable.
• Fluent in English.

Experience:

• 6 – 13 Years’ experience including:
  • Minimum of 4 years’ experience in Software testing and Quality Assurance Management
  • Minimum of 2 years’ experience in supervising/managing others
  • Experience in information and communication technology (ICT) preferably in the Banking or Financial Services, Telecoms, FMCG or an ICT related industry
  • Hands on experience in Software Delivery Life Cycle and Quality Assurance Management
  • Hands on experience in the use of any testing tools for automation, performance, regression, i.e., Atlassian Jira, SIGOS, Jmeter, HP ALM/ QC, etc.
  • Experience in defect management process and quality performance.
  • Software Quality Process Definition and Reviews in an ICT environment in the Banking or Financial Services, Telecoms, FMCG or an ICT related industry
  • Certifications in any of ISTQB Test Manager, CoBIT, Six Sigma, ITIL, PMP, etc., would be an added advantage.
  • Customer experience Testing an added advantage.

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Job Identification: 1520
Location: Ikoyi, Lagos
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: Manager Business Planning Process Design, Testing and Systems
Division: Customer Relations

Description

• Analyze customers’ information needs, business problems and business opportunities to determine efficient and effective systems/programming solutions.
• Work with key stakeholders and subject matter experts to design, develop and automate new business processes and drive process improvement on existing processes.
• Collaborate with business users to define processes that meet business needs.
• Ensure processes are scalable and flexible to meet future business need.
• Work with business units and IT team to define and design user systems architecture, ensure the availability of all required systems.
• Develop and define IT requirements to support process and system changes.
• Plan and manage the development and maintenance of required user systems.
• Maintained business system user procedures, system documentation, and standard work instructions to maintain Quality documentation.
• Participate in events relating to system upgrades and testing. Prepare and execute testing plans to ensure high quality results.
• Create detailed functional design documents for conversions, interfaces, and reports.
• Work with user departments to define roles and access rights to be created for all users in line with business requirements.
• Ensure proper documentation of all user systems and provide user guides for new and/or modified systems.
• Serve as a resource to super-users for education on technical system functionality.
• Engagement with vendor service support groups to bring resolution to system performance or other processing issues.
• Provide customer service in terms of problem tracking, troubleshooting and systems fault resolution.
• Address customer concerns and enquiries regarding system development and enhancement projects.

Requirements
Education:

• First Degree in any relevant discipline.
• Fluent in English.

Experience:

• 3 – 7 years’ experience which includes:
  • Experience working in a medium-sized organization
  • Experience in Customer Care and Management
  • Some experience in formal business analysis

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Job Identification: 1530
Location: Victoria Island, Lagos
Job Category: MTN Level 3
Job Schedule: Full time
Reports To: Executive Director Risk
Division: MoMo Payment Service Bank

Description

• Implement the Risk management Framework in MoMo PSB to effectively manage all risk exposures (opportunity, hazard, uncertainty etc.) that pose an internal or external threat (political, economic, financial, market, international) to the business, its people and assets
• Ensure implementation, compliance & adherence to the standards, policies, guidelines & processes defined by Group Fintech Internal Controls team, and MTN Group Internal Controls team as applicable
• Implement the Compliance framework for MoMo PSB to effectively manage compliance to all applicable laws and regulations and a common set of policies and procedures
• Monitor development and manage processes to identify and evaluate business risk areas ‘and control self-assessments
• Investigate and research emerging risk trends in the industry and advise management where appropriate
• Contribute to business procedures revisions and propose controls to be incorporated
• Monitor implementation of appropriate systems for measuring effectiveness of all the risk management services and compliance, and present findings to the relevant parties and governance structures
• Ensure effective management of the corporate risk and control assessment reporting process as well as management and maintenance of the infrastructure elements
• Report and provide details on risk registers, risk monitoring status, closure, mitigation to Group DigiFin Risk teams as per the agreed timelines
• Ensure risk evaluation, which involves comparing estimated risks with criteria established by the company such as costs, legal requirements, and environmental factors, and evaluating the company’s previous handling of risks
• Ensure corporate governance involving external risk reporting to stakeholders
• Ensure effective implementation of disaster recovery, business continuity, risk management and access controls Frameworks in MoMo PSB
• Oversight of MoMo PSB Ethics Management program to ensure that the company conducts business in an ethical and socially responsible manner
• Implement mechanisms to train, monitor and test compliance to all laws and regulations in the compliance universe of MoMo PSB
• Provide recommendations to enhance the company’s Risk and Compliance Management road-map, policy, Framework, methodology and system. Where required, provide suggestion to group on improvement in group wide controls
• Establish a continuous improvement mechanism to enhance the maturity level of risk management and compliance processes within MoMo PSB
• Monitor and analyze all costs associated to risk non-compliance, maintenance and prevention
• Escalate unsolvable issues to Executive Director, Risk in a timeous manner
• Assist with relevant Exco, Board and other reporting requirements
• Other tasks and duties, as assigned.

Requirements
Education:

• First Degree in Compliance, Risk Management, Audit, or related field
• Post Graduate degree in similar or related field is an advantage

Experience:

• 6 – 13 Years’ experience including:
  • Experience in Fintech, banking or Telecom is preferred
  • Proven experience Internal Controls Management, Process & Control Management within a FinTech or Banking environment
  • Hands on experience in managing and implementing compliance policies, procedures, and initiatives
  • Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred.